Shipping Policy

Thank you for visiting and shopping baseaire.com. BaseAire is committed to providing you with the best shipping options. Below are the terms that make up our shipping policy.

Free shipping for all orders

All orders will be processed within 24 hours.

Estimated delivery time is 7-10 business days.

Notes:

In case of high volume of orders, shipping may be delayed by a few days. We will contact you by email if this happens.
Orders will not be shipped on weekends or holidays.
If the item is out of stock, we will cancel the out of stock item and refund you while we ship the rest of the order.

Where does BaseAire ship to?

BaseAire orders currently ship to the continental United States only (excluding offshore islands and overseas territories).

Shipping Confirmation and Order Tracking

Once your order ships, you will receive a shipping confirmation email that includes your tracking number. Tracking information will be updated within 48 hours.

If the tracking information has not been updated within 10 business days, please contact support@baseaire.com

Notes:

Please make sure you fill in all the necessary information on the order page, otherwise the shipment will not be processed
Please make sure all shipping information you provide is correct. We are not responsible for any loss caused by incorrect information.

How will my goods be shipped?

All orders are shipped from our overseas warehouse or from our Amazon FBA inventory.

Our current primary shipping carriers are USPS and FedEx.

FAQ

Use this text to share information about your product or shipping policies.

1. Can I change the shipping address after the package has shipped?

Unfortunately, we cannot change the shipping once the product is in transit. However, you can email or call BaseAire
to request a cancelation of your order before you receive the order confirmation email and place a new order with
the correct information.

2. I received a different product than the one I ordered. What should I do?

Please contact customer service at support@baseaire.com.

3. What should I do if the package is lost?

When shopping on Amazon, customers should contact Amazon customer service directly. In most cases, the problem
of lost or damaged packages can be resolved. If the issue cannot be resolved, Amazon will usually refund the customer
or reissue the product.

If you are shopping on BaseAire's official website and the product is not delivered or lost, please contact us immediately.
We will choose to re-deliver the product or issue a refund to the customer to ensure that their rights and interests are
protected

4. Can I return the product for reasons other than quality?

Undamaged products may be returned for any reason within 30 days of purchase for a full refund. Please refer to
BaseAire's return and refund policy.

Baseaire reserves the right to update or change these shipping terms at any time. Any changes will be posted on our
website indicating the last date of update.

Customer Service Contact Information

Email: support@baseaire.com

Phone: 1-888-641-8862

*BaseAire reserves the right to make changes and final interpretation.

Free Shipping On All Orders

Enjoy 10% off, Free Shipping on All BaseAire Products to the 48 Contiguous States!

Generous 5-Year Warranty

The five-year warranty promises to dispel your doubts and make sure your investment is worth it.

Energy Star & Cost Less

The five-year warranty promises to dispel your doubts and make sure your investment is worth it.